1. What products does RWFLAME offer?
RWFLAME specializes in home heating and cooking appliances, including electric fireplaces, grills, and heated platforms. All products are designed to meet standard safety and usability requirements.
2. How can I place an order?
Orders can be placed directly on our website at rwflame.store. Select the product you wish to purchase, choose any available options, add it to your cart, and proceed to checkout following the on-screen instructions.
3. Which payment methods are accepted?
RWFLAME accepts the following secure payment options:
- American Express (Amex)
- Apple Pay
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay (Shopify’s payment platform)
- VISA
All transactions are processed securely to protect your payment information.
4. Do you ship internationally?
Currently, RWFLAME ships only within the United States. We do not offer international shipping at this time.
5. How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping within the United States generally takes 3–5 business days depending on your location. Once your order is shipped, you will receive a tracking number to monitor your package.
6. Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number by email. You can use this number to check your package’s status with the shipping carrier.
7. What is your return policy?
RWFLAME provides returns in accordance with our return policy. Items must be returned in their original condition within the specified timeframe. Return shipping instructions will be provided by our support team.
8. Is there a warranty on RWFLAME products?
Yes. RWFLAME products come with a limited warranty covering manufacturing defects. Warranty details, including duration and conditions, are included with each product and available on our website.
9. How can I get technical or troubleshooting support?
For technical questions or troubleshooting guidance, please contact our customer support team via phone or email. Our recommendations are based on product manuals, verified specifications, and safe usage instructions.
10. How can I contact RWFLAME customer support?
You can reach us at:
Phone: +1 (510) 923-9428
Hours: Monday–Friday, 9AM–6PM PDT
Email: service@rwflame.store
Address:
Trader Joe’s
5555 Broadway
Oakland, CA 94618
United States
11. Can I modify or cancel my order?
Orders can only be modified or canceled before they are shipped. Please contact our support team as soon as possible if you need changes. Once the order has shipped, the standard return process applies.
12. Are RWFLAME products safe to use?
All RWFLAME products are designed and tested according to industry safety standards. Customers should follow the included user manuals and safety guidelines to ensure proper operation.