At RWFLAME, we strive to provide clear, reliable, and timely assistance for all customers. Whether you have questions about our electric fireplaces, grills, or heated platforms, our team is here to help. Our support approach is built on transparency, respectful communication, and practical guidance.
How We Can Assist You
Our customer support team can help with:
- Product information and usage guidance
- Order status inquiries
- Shipping and delivery questions
- After-sales support
- Warranty and return policy explanations
- Troubleshooting assistance based on product instructions
All recommendations and guidance are based on verified product specifications and established operational standards.
Contact Our Support Team
If you need assistance, you can reach us through the following methods:
Phone: +1 (510) 923-9428
Hours: Monday–Friday, 9AM–6PM PDT
Email: service@rwflame.store
Address:
Trader Joe’s
5555 Broadway
Oakland, CA 94618
United States
Website: rwflame.store
Our team will respond as soon as possible during business hours. Messages received outside operating times will be answered on the next business day.
Support Principles
We are committed to providing support that is:
Clear
All responses are based on accurate product details and practical instructions.
Responsible
We avoid overstating capabilities and provide guidance aligned with real product performance.
Respectful
Every customer message is handled with patience and attention.
Consistent
Support processes follow internal quality guidelines to ensure steady service standards.
Returns & Warranty
RWFLAME provides return and warranty support in accordance with our published policies. These policies outline eligible conditions, time frames, and required documentation. Our team will guide you through the steps based on your specific order details.
Troubleshooting & Product Guidance
For common product questions, operational steps, or basic troubleshooting, our support team provides guidance derived from product manuals, verified technical information, and safe-use instructions. This ensures that all advice is practical and aligned with recommended procedures.
Your Feedback
We value all feedback regarding our products and service. Customer insights help us identify areas for improvement and contribute to future product development. If you have suggestions or concerns, we encourage you to share them with us.