RWFLAME was created with a clear purpose: to develop practical, reliable, and well-designed home heating and cooking solutions that support modern living. Since the beginning, our focus has been on combining thoughtful engineering with approachable design, allowing households to enhance comfort and convenience without unnecessary complexity.
Our Story
RWFLAME began with the idea that home appliances should be functional, intuitive, and easy to integrate into everyday environments. Many households needed accessible heating options—especially electric fireplaces that were safe, visually balanced, and energy-conscious. This led to the creation of our first generation of heating products.
As our brand developed, we expanded into grills and heated platforms, continuing to prioritize products that contribute to stable, comfortable living. Our growth has always been intentional, guided by real performance testing, responsible engineering, and feedback from everyday users.
Our Philosophy
We believe that effective appliance design is rooted in clarity, usability, and long-term value. RWFLAME’s product philosophy is built around:
- Practical performance based on verified specifications
- User-friendly features that simplify daily use
- Balanced design suited for modern homes
- Safety-oriented development aligned with industry standards
Our commitment to transparency ensures that all product descriptions and performance expectations reflect measurable features and realistic testing.
Our Mission
Our mission is to create dependable home appliances that enhance daily life through thoughtful design and accessible functionality. We strive to:
- Provide heating solutions that support indoor comfort
- Develop grilling equipment designed for stable and enjoyable outdoor cooking
- Offer heated platforms built for reliable use in colder environments
- Maintain accurate and clear product information
- Continuously refine our designs based on customer insights and technical evaluations
RWFLAME is dedicated to long-term trust through consistent quality, responsible development, and reliable service.
Management Team
RWFLAME is led by an experienced team with backgrounds in engineering, quality control, operations, and customer support.
Thomas Caldwell – Founder & Product Director
Oversees product direction and development strategy, ensuring each RWFLAME product reflects practical design and stable performance.
Elena Marquez – Operations & Quality Manager
Responsible for production workflows, supplier coordination, and quality assurance procedures that support consistent manufacturing standards.
David Lin – Technical Engineering Lead
Leads research, testing, and technical planning to ensure product designs align with safety requirements and realistic performance expectations.
Rachel Kim – Customer Experience Manager
Guides the customer service team with a focus on clarity, respect, and effective communication. Reviews feedback to support meaningful improvements.
Mark Stevenson – Supply Chain & Logistics Coordinator
Manages inventory planning, transportation logistics, and distribution systems to maintain reliable product availability.
Contact Information
We welcome questions, feedback, or assistance requests. You can reach the RWFLAME team through the information below:
Phone: +1 (510) 923-9428
Hours: Monday–Friday, 9AM–6PM PDT
Address:
Trader Joe’s
5555 Broadway
Oakland, CA 94618
United States
Email: service@rwflame.store
Website: rwflame.store
Our Commitment
RWFLAME is committed to offering products that are practical, accessible, and responsibly engineered. We prioritize accuracy, thoughtful development, and long-term reliability. Every product we create reflects our belief that home appliances should support everyday living with comfort, stability, and clarity.