RWFLAME household appliances and accessories come with a 1-year warranty from the date of purchase.
The warranty is non-transferable and applies only to the original purchaser and the original product.
Repair and Replacement Details (Covered by the Warranty)
- Repairs or replacements will be carried out based on the specific malfunction.
- Parts that may be repaired or replaced include, but are not limited to, the display screen, control board, heating components, and internal wiring.
- All replacement parts or units will be brand new.
- Repaired or replaced parts will continue to follow the remaining warranty period of the original order.
- The customer is responsible for shipping the product to the designated service facility. RWFLAME will cover the repair costs and the return shipping to the customer.
Repair Process
Please contact our customer support team before sending your product for repair or requesting a replacement. This helps avoid unnecessary steps and ensures a smoother service experience.
Email: service@rwflame.store
Phone: +1 (510) 923-9428
Address:
RWFLAME
Trader Joe’s
5555 Broadway
Oakland, CA 94618
United States
Support Hours: Monday–Friday, 9AM–6PM PDT
Additional notes:
- The warranty card or warranty registration serves as proof of eligibility for free repairs within the warranty period and does not limit any rights granted under applicable consumer laws.
- When requesting warranty service, customers must provide valid proof of purchase (e.g., order confirmation or invoice).
- Warranty requests must be submitted within the active warranty period.
Conditions Not Covered by the Warranty
The warranty does not cover the following circumstances:
- Consumable or easily worn parts, including components explicitly identified as consumables during purchase. These may be purchased separately on our official website.
- Damage caused by improper use, including failure to follow the instructions in the User Manual or Technical Specifications Sheet, such as:
- Using incompatible power supplies
- Installing the product incorrectly
- Using unauthorized accessories
- Failure to perform recommended maintenance
- Damage resulting from commercial, industrial, or non-residential use.
- Normal wear and tear that does not affect normal product functionality.
- Damage incurred during shipping, if the product was not packaged or handled properly by the sender.
- Damage caused by unauthorized modifications, repairs, or disassembly.
- Damage caused by force majeure, including natural disasters, accidents, abnormal voltage, or uncontrollable external events.
- Products purchased or used outside of North America.
For additional warranty limitations or instructions, please refer to the User Manual included with your product.