At RWFLAME, we are committed to providing secure, transparent, and reliable payment options for all our customers. Please read the following terms carefully before completing your purchase.
Accepted Payment Methods
We accept a variety of secure and commonly used payment methods to ensure convenience and flexibility:
- Credit and Debit Cards: VISA, Mastercard, American Express (Amex), Discover
- Digital Wallets: Apple Pay, Google Pay, Shop Pay (Shopify’s payment platform)
- Online Payment Services: PayPal
All payment information is transmitted and stored securely using industry-standard encryption.
Payment Authorization
All payments are subject to authorization from your payment provider. RWFLAME cannot complete an order if the payment is declined. Reasons for declined payments may include:
- Insufficient funds
- Expired or invalid card
- Bank restrictions on online or international transactions
- Technical or network errors
If your payment is declined, please check with your bank or try an alternative payment method.
Order Confirmation
Once a payment is successfully processed, you will receive an email confirmation including your order number and details. Please keep this email for your records.
Orders are not considered confirmed until payment authorization is received.
Security Measures
RWFLAME uses secure payment gateways and encryption technologies to protect customer information. We do not store full credit card numbers on our servers.
Customers are responsible for keeping their account information, passwords, and payment credentials confidential.
Multiple Payments and Duplicate Orders
Please avoid submitting multiple payments for the same order. If duplicate charges occur, contact our support team immediately for resolution. Refunds will be issued according to our return and refund policies.
Refunds and Reversals
Refunds for eligible returns or cancellations are processed through the original payment method. Processing times depend on your payment provider and can take several business days.
RWFLAME is not responsible for delays caused by banks or third-party payment services.
Payment Disputes
If you have a dispute regarding a payment, please contact our customer support team first. We aim to resolve all issues fairly and transparently.
Do not initiate chargebacks without contacting RWFLAME, as we are usually able to resolve concerns without involving your payment provider.
Special Cases
- Promotional Codes or Discounts: Discounts or promo codes are applied at checkout. They cannot be applied retroactively after the order is completed.
- International Cards: Currently, RWFLAME ships only within the United States. International cards may be accepted but must comply with U.S. billing address requirements.
- Failed Transactions: If your payment fails, please check card details, available funds, and any bank restrictions, then try again or contact support.
Contact Payment Support
If you have questions or issues regarding payment, contact our team at:
Phone: +1 (510) 923-9428
Hours: Monday–Friday, 9AM–6PM PDT
Email: service@rwflame.store
We are here to help with payment confirmations, declines, refunds, and any general payment-related inquiries.